Refund and Return Policy
Effective Date: March 5, 2025
At Pamshion, we are committed to ensuring that our customers are fully satisfied with their purchases. If you are not completely happy with your order, our Refund and Return Policy provides clear guidelines on how we handle returns, exchanges, and refunds.
1. Returns
We accept returns for most items within 30 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:
- It must be unused, undamaged, and in the original packaging.
- It must not be marked as non-returnable (e.g., sale items, personalized products, or items marked as final sale).
- You must provide proof of purchase (e.g., order number or receipt).
To initiate a return, please contact us at info@pamshion.xyz with your order details and reason for return. We will provide you with instructions on how to return your item.
2. Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that the processing time may vary depending on your payment provider, but refunds are typically completed within 5-7 business days.
If the item is returned in a condition that does not meet our return criteria, we may refuse the refund or issue a partial refund.
3. Exchanges
We offer exchanges for items that are defective or damaged during shipping. If you wish to exchange a product, please contact us within 7 days of receiving your order and provide details of the issue. We will assist you in selecting a replacement item and arrange for the exchange process.
4. Shipping Costs
The customer is responsible for covering the return shipping costs, except when the return is due to an error on our part (e.g., receiving the wrong item, defective items). In such cases, we will provide a pre-paid return label.
5. Non-Refundable Items
The following items are not eligible for return or refund:
- Personalized or custom-made products.
- Products marked as final sale or clearance.
- Opened or used items that cannot be resold for health, safety, or hygiene reasons (e.g., screen protectors, headphones).
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with your order details and photos of the damage. We will promptly issue a replacement or refund based on your preference.
7. How to Contact Us
If you have any questions or need assistance with a return or refund, please feel free to contact our customer support team:
- Email: info@pamshion.xyz
- Phone: 079 0075 6688
- Address: 30 Scrimshire Lane, Askam In Furness, United Kingdom
We are dedicated to providing excellent customer service, and we will do our best to resolve any issues you may have.
Thank you for choosing Pamshion. We appreciate your business and are committed to ensuring your satisfaction with every purchase.